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Version: 4.6.1

Queue Notification Settings

You can provide notification services to administrators and waiting users (end users) based on queue status.

Queue Notification Settings

Overview​

The Queue Notification Settings provides various notification services to administrators and waiting users (end users). Administrators can receive email notifications when queues occur.

Section Control Limitation

Customer Queue Notification (entry notifications) is not available in Section Control segments. Only Admin Queue Notification is supported.

Configuration Options​

1. Admin Queue Notification​

When a queue occurs, a notification email is sent to the designated administrator.

Configuration Items:

  • Enable/Disable Feature: You can turn the admin queue notification feature on or off
  • Repeat Alert Limit Time: The minimum interval for sending queue alerts to administrators. Even if the same queue occurs again, duplicate alerts won't be sent within the set interval. (Unit: hours)
  • Notification Email: Set the administrator email address to receive queue occurrence notifications

2. Customer Queue Notification​

This feature supports service use by providing notifications based on the customer's waiting status. It provides real-time notification services to waiting users through sound playback and pop-up notifications when their entry time arrives.

Not Available in Section Control

Customer Queue Notification is not available in Section Control segments. This feature is only available in Basic Control segments.

Admin Queue Notification​

When a queue occurs, a notification email is sent to the designated administrator.

Feature Overview:

  • When a queue occurs in a segment, a notification email is sent to the configured administrator email address
  • The notification includes segment information, limited inflow, entry requests, queue occurrence time, number of waiting users, etc.
  • Even if the same queue occurs again, duplicate notifications will not be sent within the configured repeat alert limit time

Configuration Items:

  • Enable/Disable Feature: You can turn the admin queue notification feature on or off
  • Repeat Alert Limit Time: The minimum interval for sending queue alerts to administrators. Even if the same queue occurs again, duplicate alerts won't be sent within the set interval. (Unit: hours)
  • Notification Email: Set the administrator email address to receive queue occurrence notifications

Admin Queue Occurrence Notification Email Template:

Subject: {Segment Name} Queue Occurrence Notification

Hello, Administrator.

A queue has occurred in the {Segment Name} segment.

Segment: {Segment Name}
Limited Inflow: {Limited Inflow}
Entry Requests: {Entry Requests}
Queue Occurrence Time: {Queue Occurrence Time}
Number of Waiting Users: {Number of Waiting Users}

[Go to NetFUNNEL Console]: {Console URL}

Thank you.
NETFUNNEL

Customer Queue Notification​

This feature supports service use by providing notifications based on the customer's waiting status. It provides real-time notification services to waiting users through sound playback and pop-up notifications when their entry time arrives.

Key Features:

  • Real-time notification feature that alerts waiting users of entry time while they are in the waiting room
  • Provides entry time guidance through two methods: sound playback and pop-up notification
  • Helps waiting users not miss their entry time even if they are not actively viewing the waiting room screen
Not Available in Section Control

Customer Queue Notification is not available in Section Control segments. This feature is only available in Basic Control segments.

Configuration Process​

Step 1: Access Queue Notification Settings​

  1. Navigate to Section Control Segment in NetFUNNEL
  2. Click "Queue Notification Settings"
  3. Review the configuration screen

Step 2: Configure Admin Queue Notification​

  1. Enable Feature: Enable the admin queue notification feature
  2. Set Repeat Alert Limit Time: Set the minimum time interval to prevent duplicate notifications from being sent, even if the same queue occurs again (Unit: hours)
  3. Enter Notification Email: Enter the administrator email address to receive queue occurrence notifications

Step 3: Save Settings​

  1. Save Settings: Save the changes